The IAG Platform is now a well-established part of the Group. It allows IAG to achieve revenue and cost synergies that the operating companies could not attain alone and provides a plug and play platform new operating companies can join and exploit. The Group has already extracted significant value from the IAG Platform with opportunities to further enhance and support innovation.


The IAG Platform includes the IAG Cargo and Avios businesses; IAG GBS, which delivers IT, procurement and finance support; IAG Connect, which is responsible for the Group’s in-flight connectivity strategy and in-flight e-commerce platform; and Group initiatives in maintenance and digital innovation.

Maintenance, repair and overhaul (MRO) and Fleet

The focus of the work is to improve cost competitiveness of services to the Group’s airlines, while maintaining high quality.

IAG Connect and .air portal

The priority is to bring scale and efficiency to the Group’s in-flight connectivity through an e-commerce platform. The Group’s in-flight connectivity portal ‘.air’ offers entertainment, shopping and Wi-Fi and allows customers to pair their smartphone or tablet to the seatback screen to pay for on-board purchases.

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